These are the terms and conditions which apply to your subscription/s to Southbank Investment Research Limited publications (both free and paid, online and hard copy), conference and seminars, the purchase of conference and seminar materials and your use of the websites provided by Southbank Investment Research Limited, including any discussion groups and other public forums (the “Services”).
By using or purchasing our Services you agree to be bound by these terms and conditions and they shall constitute the entire agreement between you and Southbank Investment Research (the “Agreement”).
If we change our terms and conditions, we will notify you of those changes here.
If there is anything you do not understand or you have a query please feel free to email your enquiry here or contact our customer services department on 020 7633 3624. Their opening hours are 9am to 5.30pm Monday to Friday, excluding public holidays. Please note that calls may be recorded and monitored to help improve our services.
Southbank Investment Research Limited is registered in England and Wales with company number 09539630 and VAT number 629 7287 94. Our registered address is 2nd Floor, Crowne House, 56-58 Southwark Street, London, SE1 1UN.
Southbank Investment Research Limited is authorised and regulated by the Financial Conduct Authority. FCA number 706697. For more information see http://register.fca.org.uk.
Not all of Southbank Investment Research Limited’s products are regulated by the FCA. Only those products which are regulated by the FCA fall within the scope of the Financial Ombudsman Service and the Financial Services Compensation Scheme.
Full details of our complaints handling process for regulated services are available on request to customer services or by clicking here. If you are dissatisfied with our handling of a complaint relating to one of our regulated services, you may be entitled to refer the matter to the Financial Ombudsman Service (for more information see www.financial-ombudsman.org.uk).
In the event of a regulated company’s insolvency, you may be entitled to compensation from the Financial Services Compensation Scheme in relation to money we owe you in respect of the provision of our regulated services (for more information see www.fscs.org.uk).
Regulated Services will provide you with advice on investments and they may also facilitate arrangements for you to act on our published advice. In providing this service, we will treat you as a retail client for the purposes of FCA rules.
The advice we provide is published generally, is not personal to you and does not take account of your personal circumstances. We do not assess the suitability or appropriateness of any investment in light of your personal circumstances, including your knowledge and understanding, financial strength, tax liability or appetite for risk.
If you need guidance as to how to interpret our advice in light of your personal circumstances, you should seek independent advice from an appropriately qualified professional. You should also interpret our advice in light of the risk warnings that are contained within it.
Special offers, free trials, refunds, and renewals
All prices quoted are inclusive of applicable taxes and delivery costs.
Free trials and special first year price offers are only available to those who have not previously subscribed and are limited to one subscription per household.
We offer a free trial period for our own subscription products. If you are not completely satisfied with your product, you can cancel your subscription during this period and any payment taken from you will be refunded. After the free trial period we may also offer a pro-rata refund during the term of your subscription. This means that, at any time, you can claim a full refund on the unexpired part of your subscription. For Alliance services the pro-rata refund period runs for the first year only. The refund will be processed within 14 days of receipt of your request to cancel your subscription.
Yearly maintenance fees may apply. For Platinum membership, no refund is offered for the subscription outside the 60 day money-back guarantee period, however you can cancel future maintenance fees.